Shipping Policy

Shipping Policy

Currently ReNew Ltd will only ship to addresses within New Zealand, including outer islands. We do not ship internationally.  Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.  

For the majority of orders, we have a flat rate $5 shipping fee in North Island and $7 in South Island, $8.50 for rural addresses, and $10 for outer islands. For bulky items additional fees may apply. Watch our page for Free shipping deals and codes.

As some courier companies do not ship to PO boxes, we recommend you provide either a residential or commercial shipping address when placing online orders. Should we be unable to ship to a PO box we will contact you for an alternative address.

General Shipping Information

*In-stock items – Is usually processed and dispatched from our warehouse within 3-5 working days. 

*Backorders/Pre-orders – If the items you have selected is currently not in stock, we will give you an expected shipping time at checkout or by a follow-up email.

Delivery Timeframes

We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only. 

The delivery time frames are usually 2-3 working days to North Island, 3-5 working days to South Island. however, it can take up to 8 working days for rural or out of the way areas.

Track your orders

When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.  Once your order has shipped from our warehouse, please directly contact the courier company with any inquiries about the status of your package.  

We use a third-party courier company to ship orders.  If you have any questions regarding the status of your shipment, Urban Sales will try our best to help you contact the courier company.  However, we have no controls over the courier companies’ delivery time frame or outcome.  Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.  

Shipping Delay or Stolen Shipment

If there are Shipping Delays, it may take an additional 7-10 business days for delivery.

Please note:  Shipping delays are completely out of our control, and ReNew Ltd is not responsible for the delay that is occurred by the NZ courier company.  

Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without signature.  In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned “delivered” by the courier companies.

We are not responsible for lost or stolen packages or packages delayed in transit.

Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.